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Office 365: Enterprise usage doesn't translate into enterprise value

Although enterprise subscribers to Office 365 typically use a large number of the in-the-cloud-and-on-premises suite's components, only two – email and the Office applications – provide significant value, a recently-released survey showed.

The disconnect between usage and value was portrayed by research firm Gartner, which in mid-2017 polled more than 160 IT professionals to collect opinions on Office 365 in the enterprise.

"There's a baseline of value to switching to the cloud, especially if things were expensive to manage [on premises]," said Craig Roth, a Gartner research vice president and the author of a report capitalizing on the survey. "But the real value comes when you start changing your work processes to take advantage [of Office 365] to its full extent."

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