So I have the same problem. Since Microsoft took over it is downhill all the way - no surprise. My account was hacked yesterday Jan 28th - I am certain at Skype's side - and it is IMPOSSIBLE to get any support to resolve the issue. My account was emptied, auto-top up turned on, multiple premium rate calls made, my linked Paypal account raided multiple times to keep the account running!
Can I get any support from Skype? NO. Can I fill in their stupidly complex form just to send them an email? NO. As soon as this is sorted, will I close my account and tell all my friends and acquaintances to close theirs? YES.
And I have been with Skye from when they started (but I can't remember the month so can't answer their stupid question when did you sign up).
Disgraceful rubbish, no wonder I am P*ssdoffuser