Hi liamstevenproje ,
To answer your question, order status that shows "Payment Pending" doesnt really mean that it is pending. It is already cancelled or was unable to process successfully due to some reasons. For as long as the status of our order shows "Completed" or "Delivered", those are the orders that will go through or will be charge to you.
About the total number of hours of your phone calls,
1. You can log in to your account in the website.
2. Once you are on the My Account page, scroll down a bit then you should be able to "Usage" click on the phone icon.